Grampian Police Service Centre
0845 600 5 700

Grampian Police have opened their new Service Centre and are handling all non-emergency phone calls there. The number is 0845 600 5 700 and members of the public should use this number to report incidents which are considered to be non-emergency. The number should also be used for general assistance or for information.

The Service Centre is open 24 hours per day.

In an emergency, 999 should still be used. Emergency incidents include:

• violence is being used or is threatened;
• there is a danger to life;
• a crime is in progress or the offender has been recently disturbed;
• a road accident with injuries has occurred;
• a non-injury road accident has occurred and there is serious traffic congestion.

The new Service Centre complements the existing Force initiatives such as Intelligence-Led Policing (ILP) and Problem Solving Policing (PSP). Through the use of an integrated technical solution, the Service Centre provides a unique opportunity for Grampian Police to deliver a consistent corporate service to all external customers through a single non-emergency number.

An equally important part of the strategy is to complement the existing high level of service already provided by the various Command Areas and departments. A significant emphasis will be placed on freeing up officer time to afford greater opportunity for pro-active Policing.

However, the insistence by the public to see a Police Officer will always be facilitated, but in a prioritised and resource-efficient manner.